Standard Terms & Conditions of Sale – Lasercare Inc
Return & Credit Policy
* No Restocking Fee (management discretion, customers may be charged a 20% restocking fee depending on reason for return).
All Product return authorizations have to be confirmed in writing, unless a Lasercare Engineer has confirmed the return while on site.
A Return Authorization (RA) number will be issued on authorization of the return and authorized returns should be shipped, freight/insurance paid, by the Customer unless otherwise specified, i.e. faulty parts/warranty parts.
If a PO has been issued to Lasercare, Lasercare is responsible for obtaining and issuing the Return Authorization, Customers are not required to contact our Suppliers direct.
Unused products must be returned in saleable condition to qualify for a full credit. Saleable condition is defined as those unused items in original sealed packaging and in unbroken quantities and in as-new condition. All returns are subject inspection/testing and acceptance.
Unused parts need to be returned by the date specified on the RA Document.
All credits including core credits are subject to inspection by Lasercare or their suppliers.
Proof of purchase is required for all returned materials and request for credits. Special order products and discontinued items are not eligible for any credit.
All claims for shortages or damages should be made within 2 weeks of the date of invoice.
All Returns are subject to management discretion.
Warranty Parts/Faulty Parts
Lasercare Inc. will, at its sole option and discretion; refund the purchase price, repair, or replace such product if it contains a defect in material or workmanship.
All warranty parts are shipped for next day air regular delivery unless specified otherwise. Customer is responsible to pay for an earlier expedites delivery if required.
The terms of this warranty do not apply to any goods which are identified and sold by Lasercare Inc., as consumables.
All prices are valid for 30 days from the date of quotation or as indicated. Please include the LCPQ number on your purchase order.
The availability of parts/consumables is stated on the quotation from Lasercare Inc. This is confirmed to the Customer when the order is placed, and sales confirmation will be forwarded accordingly with any exceptions.
All parts are subject to prior sale.
You own the Products once we have received payment in full, including all applicable delivery charges.
Your order will be fulfilled by the estimated delivery date stated, unless there is an Event Outside Our Control (ie shipping agent delays/weather related delays). If we are unable to meet the estimated delivery date due to these exceptions, Lasercare Inc., cannot be made responsible once the goods have left our facility.
Standard Payment Terms
Net 30 days from the date of shipment of parts/consumables or completion of work carried out at Customer facility.
Credit notes are issued against return/faulty parts, and can be utilized for any outstanding invoices.
In the event an order is cancelled prior to shipment from Lasercare Inc., the customer may be charged any labor/administrative fees involved. Parts shipping directly from Suppliers are subject to Supplier Standard Terms and Conditions.
Insurance for shipped goods
Goods will be shipped insured when Lasercare Inc Engineer is on site, unless otherwise instructed, these costs will be passed onto the Customer. If no insurance is requested by the customer at the time of order placement, Lasercare cannot be held responsible for lost/damaged parts/consumables. The customer is responsible for filing all claims for damages with the insuring company if they choose to ship parts/consumables using their specified account.
Lasercare Inc. will insure all Service Engineer Tools/Equipment/Parts as standard procedure for Technical Support & Customer on site visits. Return of Service Engineer Tools/Equipment/Parts as standard procedure for Technical Support & Customer on site visits, is the responsibility of the Customer.
Parts are shipped “FOB: Lasercare’s facility” unless alternative is stated on the sales confirmation. Lasercare will ship parts/consumable’s using a shipping company of its choice unless requested differently by the customer and customer account is specified in writing. If a core credit for Customers faulty part is available, this will be stated on the quotation from Lasercare, the core is to be shipped back to LC using Customer shipping preference, at the Customers expense.
On site visits/Technical Support/Warranty
Lasercare Inc., will warranty all work carried out by Lasercare Inc. Service Engineers only, during an onsite visit, up to 30 days after completion of installation/training.
This includes technical support and assistance after completion of training for service related issues, prior to customers taking out a preventative maintenance agreement.
Technical support for service related issues after 30 days, is chargeable at current Labor rates, unless the Customer has a valid preventative maintenance agreement, and therefore technical support for service related issues is provided free of charge.
Spare Parts supplied during any on site visit are subject to their own specific supplier warranty details where applicable.
Lasercare Inc., will not warranty, and cannot be held responsible for, any prior service related issues not carried out by or provided by Lasercare Inc.
Lasercare Inc., cannot be held responsible for any service related actions or service related work carried out by a third party service provider or Customer Employee.
Lasercare Inc., cannot be held responsible for any damage caused by a third party, ie Rigging/Transport/HVAC/Gas Supplier.
Any damage to the machine caused during rigging/transportation, is the responsibility of the Customer, and all Customers are advised to inspect the complete machine prior to signing the bill of lading. Please provide any details of damage caused prior to Lasercare Inc., commissioning the machine.