Breakdown & Technical Support
Our engineers have many years of experience remotely assisting customers with troubleshooting a problem themselves, however some issues inevitably require a more hands on approach.
Lasercare also offers extensive technical support service to TRUMPF laser users in the USA and around the world, delivered in real time by telephone, email, internet chat and video call.
Quality, Experienced Engineers at the touch of a button
Technical Support via Phone, Email and Chat
>95% on site first time fix rate
>80% issues fixed without on-site visit
Over 100 years experience
Your TRUMPF. Your way.
Rapid Response
Whatever the problem with your TRUMPF, we can usually schedule an engineer much faster than any of our competitors, including the OEM, and have an excellent record for solving problems quickly, professionally and effectively.
We do our level best to keep costs to a minimum, wherever practical by scheduling multiple jobs in the same area, passing the resultant savings onto our customers. All of our engineers’ travel expenses are charged to the customer at cost, with no admin, handling or other fees added.
We measure ourselves on results – we’re confident that if you are unfortunate enough to experience a breakdown, we can offer the best possible responsiveness and resolution at the minimum cost.
Not just a warm body
When attending a breakdown, our engineers not only benefit from the combined knowledge of our whole organization on the end of the phone, they are also able to access our specialized fault and service management database, allowing them to compare symptoms, readings and other information against records of other customers’ machines which have experienced similar problems, as well as having access to your own machine’s full service history with Lasercare at the touch of a button.
Technical Support
There is nothing worse than paying for a service call that turns out to be something simple that could have been rectified on the same day, after a phone call/email or a few minutes spent on instant chat with someone from our Service Desk.
Many of our international customers, who lack qualified support in their own territory, or are that remote that they wait weeks for help on site, that wish to avoid the costs involved with an engineer visit find this an invaluable service.
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